Chat Support Agent

📋 Job Overview

Genpact is hiring for the position of Chat Support Agent on a fully remote / work-from-home basis from anywhere in India. This is a full time remote opportunity in the Customer Support domain, listed on Noble Job — India's trusted job portal by NCC Foundation. Freshers and early-career candidates are encouraged to apply. The role offers a competitive package of ₹4,00,000 – ₹8,00,000 per year.

As a Chat Support Agent, you will work within Genpact's customer experience and support function. Remote Chat Support Agent at Genpact. The position is well suited to professionals who are organised, dependable and keen to grow their career in Customer Support. You will use CRM and helpdesk software such as Zendesk or Freshdesk as part of your everyday work and collaborate closely with a supportive team.

This listing covers everything you need before applying — the full job overview, responsibilities, eligibility and required skills, salary and benefits, the selection process, step-by-step application instructions, and answers to the most frequently asked questions. Review the details below and apply before the closing date of 01 July 2026.

🏢 About the Organization

Genpact is a recognised employer in the Customer Support space and a sought-after destination for Indian job seekers. The organisation invests in its people through structured onboarding, mentoring and clear growth paths. By hiring through Noble Job, Genpact reaches verified, job-ready candidates across India. Always confirm the latest company and role information on the official application page before submitting your application.

✅ Key Responsibilities

• Respond to customer queries across chat, email and voice channels promptly and professionally
• Resolve issues, escalate complex cases and follow up to closure
• Maintain accurate records of interactions in the CRM
• Achieve customer-satisfaction, response-time and resolution targets